Shipping, returns and everything people ask us. Anything missing? Write to us.
Shipping
Getting it to you
How fast do orders ship? +
Orders placed before 2pm IST dispatch the same day; everything else within 24 hours. Delivery takes 2–5 days anywhere in India.
What does shipping cost? +
₹49 flat across India, and free on orders over ₹599. We don’t inflate prices to fake free shipping.
Do you ship internationally? +
Not yet — international shipping opens later this year. Leave your email on the homepage letter list and you’ll be the first to know.
Returns
If it isn’t right
What’s the return window? +
Unopened boxes can be returned within 15 days of delivery for a full refund — no questions, no restocking fee.
My box arrived damaged +
Send us a photo within 48 hours of delivery and we’ll dispatch a replacement immediately — keep the damaged box, gift it, or burn the survivors.
Can I exchange a fragrance? +
Yes — one free exchange per order if a fragrance isn’t for you, even opened. Incense is personal; we’d rather you find yours.
FAQ
Asked often
What does “bambooless” actually mean? +
Ordinary agarbatti is fragrance paste coated on a bamboo stick — when it burns, roughly half the smoke is burning wood and charcoal. Our sticks are extruded entirely from the fragrant paste, so only the offering burns.
Is the smoke safe to breathe? +
All burning creates smoke and we recommend a ventilated room. But with no bamboo, charcoal or petrochemical accelerants, our burn is dramatically lower in particulates than conventional incense.
How should I store the sticks? +
In their box, away from direct sun. The fragrances are natural oils and resins — they mellow and deepen for about a year, like good tea.
Are your products vegan? +
Yes: plant resins, flowers, oils and bark binder, with no cow dung or animal products, unlike most on the market.